Whilst rare in a residential setting and in the hospitality sector, it’s rarer still to have on-site staff ready to handle it in the right way.

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The devil is in the detail and nowhere is this truer than in customer service.

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Whatever the on-site role, if there is an emergency in their building, they need to know what to do, calmly and effectively. 

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Is your on-site team happy?

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As any good property manager knows, they’re only as good as the people they surround themselves with.

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‘Engaging’ on-site staff can mean a variety of things and there are a number of options available to a property manager and his/her client.  

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